Svetlana Peña Art Studio

Last Updated: July 8, 2026

Thank you for visiting Svetlana Peña Art Studio (accessible at https://www.svetlanapena.com). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at support@svetlanapena.com.

When you visit our website and use any of our services (including purchasing art, subscribing to our newsletter, or requesting custom commissions), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the website, or otherwise when you contact us.

The personal information we collect depends on the context of your interactions with us, and may include:

• Identifiers & Contact Details: Your first and last name, email address, postal/shipping address, billing address, and phone number.

• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. Note: All payment data is securely handled and stored by our third-party payment processor (Wix Payments). We do not store raw credit card details on our servers.

• Commission & Inquiry Data: Any specific text, concepts, or reference images you upload or send to us when requesting custom art commissions or contacting customer support.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• Your IP address, browser type, and device characteristics.

• Operating system, language preferences, and referring URLs.

• Log and usage data detailing when and how you interacted with our site, error reports, and page viewing history.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of legitimate business purposes, including:

• To Fulfill and Manage Orders: To process your payments, arrange shipping for original oil paintings or merchandise, and manage any returns or exchanges.

• To Respond to Inquiries & Support: To communicate with you regarding custom art commissions, answer product questions, and provide support.

• To Send Marketing and Promotional Communications: If you sign up for our mailing list, we may send you updates on new collections, studio news, gallery showings, or special promotions. You can opt out of these emails at any time.

• To Improve Our Services: To analyze usage trends and website performance in order to enhance your browsing and shopping experience.

• To Comply with Legal Obligations: To respond to legal requests, prevent fraud, or exercise and defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We only share your information with your consent, to comply with laws, to provide you with services, or to protect your rights. We routinely share data with the following categories of third-party service providers:

• Website & E-Commerce Hosting: Wix, which hosts our website infrastructure and store platform.

• Payment Processors: Secure gateways used to safely process payment transactions.

• Shipping & Delivery Carriers: Courier services (e.g., USPS, UPS, FedEx) required to deliver physical artwork to your address.

• Web Analytics: Services like Google Analytics to track and analyze website traffic.

We do not sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to access or store information. These help us maintain the security of our services, fix bugs, remember your shopping cart items, and provide a tailored experience.

You can choose to remove or reject cookies through your browser settings, though doing so may affect the functionality or availability of certain features on our store.

5. DATA RETENTION AND SECURITY

• Retention: We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or corporate record keeping).

• Security: We implement a system of appropriate organizational and technical security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. Transmission of personal data to and from our website is at your own risk.

6. YOUR PRIVACY RIGHTS

Depending on your geographical location (such as the European Union under GDPR or various United States jurisdictions like California under CCPA), you may have specific rights regarding your personal data. These typically include the right to:

• Request access to and a copy of your personal data.

• Request the correction or deletion of your personal data.

• Object to or restrict the processing of your personal data.

• Withdraw your consent at any time if we rely on your consent to process your information.

To exercise any of these rights, please contact us at support@svetlanapena.com. We will consider and act upon any request in accordance with applicable data protection laws.

7. POLICY UPDATES

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" or "Last Updated" date at the top of this page. We encourage you to review this privacy notice frequently to remain informed of how we are protecting your information.

8. HOW CAN YOU CONTACT US?

If you have questions or comments about this policy, or wish to review, update, or delete the data we have collected from you, please email us directly at:

Svetlana Peña Art Studio, LLC.

Email: support@svetlanapena.com